infrastructure | support | security | cloud
When was the last time you saw one of those scary pop-ups claiming that your computer was infected? These scams often come complete with flashing red warnings and a fake phone number that claims to be for “Microsoft support.” It’s called scareware, and it’s goal to panic you into handing over money or access to […]
How do you really know if your people are making the most of AI at work? You’ve rolled out Microsoft Copilot. You’ve talked about how it saves time, boosts productivity, and makes everyday tasks easier. But how can you tell if your team is actually using it? Or if it’s quietly gathering dust on their desktops? […]
How does your team really feel about using AI at work? Are they excited? Nervous? Maybe a bit of both? Across schools, colleges, universities, and small businesses, AI is quickly becoming part of everyday work. From lesson planning and marking to admin, marketing, finance, and customer support, AI tools are already being used to save time and […]
Be honest, how many times have you lost a Word document because you forgot to hit “Save”? We’ve all been there. The power cuts out, your laptop crashes, or you just close the window too fast… and hours of work vanish in an instant. Well, Microsoft’s decided that enough is enough. From now on, new Word […]
If you’re a business leader or manager, you already know how vital IT is. From keeping systems secure to ensuring your team can work without interruption, IT underpins everything. But if you’re not an IT professional yourself, how do you really know if your outsourced IT partner is giving you the service you need? The truth […]
Are You Choosing Your Next Managed Service Provider? Think Recruitment – Not Just Procurement! Are you a Finance Manager, Operations Lead, Office Manager or Director – but not from an IT background and looking to hire your next MSP? Then this guide is for you. Hiring a Managed Service Provider (MSP) isn’t just about buying IT support. […]
The clock’s ticking for Windows 10: Are you ready? 14th October 2025. Does that date look familiar? If you’re using Windows 10, it should. It’s the day Microsoft pulls free support for the operating system. That will leave you with no new features, no bug fixes, and importantly, no more security updates. You can’t risk that. So, […]
Don’t just prevent attacks. Plan your recovery. Your school or business has got firewalls, the latest security software, multi-factor authentication, and, of course, your passwords are uncrackable. High five! However… it’s still not enough to protect you from 100% of cyber attacks. Completely watertight security would make your system almost impossible to use. There needs […]
Imagine how different your organisation would be without Microsoft 365’s suite of apps and tools. It’s an essential tool for every school and business. It helps you work smarter and faster. Now imagine your everyday apps could do more: • Summarise reports, lessons plans, or meeting notes• Analyse spreadsheets or assessment data• Analyse spreadsheets or assessment data• […]
Do you let employees use their own phones, laptops, or tablets for work? That includes things like sending a quick email or updating a client account. If you do, it’s important to remember that personal devices often lack the security measures that work-issued devices have. To remain safe and secure, you MUST have the right plans […]
Every Manager responsible for IT (Finance, Office Manager, Ops etc), that's not an IT Manager by profession should review their IT Support experience. How do you know if your expectations are realistic, is the team performing, are you at risk and didn't realise? Do you have doubts? Or are they simply great,
This Check Outsourced IT Support Checklist has been created, after performing hundreds of IT Audits over more than 20 years, revealing the most commonly found problems caused by IT Support Providers.
(PS. Your details remain confidential and will never be shared with anyone else)