Cambridge: 01223 209920        London: 020 3519 0124        Ireland: +353 1697 2287        Sheffield: 0114 349 8054        Suffolk: 0144 059 2163         Email: Lucy@breathetechnology.com

Presenting Risk to Non-Technical Executives

[preloadyoutube ytid=Uf3WnRf-qTg] (Watch the video summary or read the full article below.) There’s a moment in most leadership meetings when the conversation turns to cyber security. Usually, it starts with a simple question: “How exposed are we?”“Are we covered?”“What happens if something goes wrong?” You know the answers aren’t always simple. You’re balancing risk, probability, business priorities, user […]

Should your organisation use an AI voice assistant?

[preloadyoutube ytid=SIsOTzZnU_0] (Watch the video summary or read the full article below.) If your organisation receives a steady stream of phone calls, you’ll probably hear the same questions every day. For a business, these calls can take valuable time away from your team. For a school, it could be parents asking about term dates, clubs, trips, uniform or appointments […]

There’s only one thing you can rely on cyber criminals for

[preloadyoutube ytid=1XFI7nxlBNs] (Watch the video summary or read the full article below.) Cyber criminals arguing with each other sounds like good news. One group targeting another. Threats flying back and forth. Even promises to “help” victims caught in the middle. It almost feels like justice. Here’s the reality: There’s only one thing you can rely on cyber criminals for… […]

Scaling the help desk without disruption

[preloadyoutube ytid=sbN113TvmkM] (Watch the video summary or read the full article below.) There’s a point where the help desk starts to feel different. Tickets are still being handled and users are getting support, but the pace changes. Volume increases, interruptions become more frequent and the team spends more time reacting than getting ahead. Sound familiar? The workload […]

Here’s what’s new in Copilot Wave 3

[preloadyoutube ytid=2dZSKb3ewdE] (Watch the video summary or read the full article below.) If you use Microsoft 365 every day, you’ve probably noticed that Copilot hasn’t stood still. It’s becoming more embedded in the way you use Word, Excel, Outlook and other Microsoft 365 tools. Microsoft groups these larger updates into “waves” – and the latest one feels different. […]

If you step back, what still works?

[preloadyoutube ytid=he4-M1MtSYs] (Watch the video summary or read the full article below.) There’s a moment many IT leaders will recognise. Something goes wrong, or starts heading that way, and you step in. You know where to look. You know what needs to happen. You make the call and keep things moving. The issue gets resolved. Everyone moves on. […]

Warning: Don’t fall for fake CAPTCHAs

[preloadyoutube ytid=9RALdWJnpPM] (Watch the video summary or read the full article below.) You’ve seen them hundreds of times. “Click here to prove you’re not a robot.” It’s one of those things you don’t really think about. You tick a box, maybe select a few images, and move on with your day. That’s why this new scam works. ⚠️ There’s a growing […]

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Every Manager responsible for IT (Finance, Office Manager, Ops etc), that's not an IT Manager by profession should review their IT Support experience. How do you know if your expectations are realistic, is the team performing, are you at risk and didn't realise? Do you have doubts? Or are they simply great,

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