AI can do some impressive things. However, there’s something the successful rollouts have in common. Information is organised, systems are well managed and people know where to find what they need. In other words, the foundations were built before AI was expected to transform your organisation. Our latest guide explains how to prepare your organisation for […]

Technology now plays a part in almost every organisational decision. That means IT leaders and those responsible for technology spend more time explaining risk, influencing priorities and helping senior leaders make informed technology decisions. Finding enough time to do that while managing projects, security, suppliers, support and the day-to-day demands of IT isn’t easy. Our latest […]

[preloadyoutube ytid=17eSrij749Y] (Watch the video summary or read the full article below.) One of the more difficult parts of an IT leadership role is explaining the value of something designed to prevent problems rather than produce visible results. When security investment works, people usually don’t notice. There’s no obvious moment when someone says, “That firewall upgrade just […]

[preloadyoutube ytid=zd_UQ45Ty14] (Watch the video summary or read the full article below.) Are you tired of that slight pause when you open something on your PC and it takes just a fraction longer than expected? It’s not enough to stop you working, but it’s enough to irritate you. That’s the sort of thing Microsoft is working to […]

[preloadyoutube ytid=Uf3WnRf-qTg] (Watch the video summary or read the full article below.) There’s a moment in most leadership meetings when the conversation turns to cyber security. Usually, it starts with a simple question: “How exposed are we?”“Are we covered?”“What happens if something goes wrong?” You know the answers aren’t always simple. You’re balancing risk, probability, business priorities, user […]

[preloadyoutube ytid=SIsOTzZnU_0] (Watch the video summary or read the full article below.) If your organisation receives a steady stream of phone calls, you’ll probably hear the same questions every day. For a business, these calls can take valuable time away from your team. For a school, it could be parents asking about term dates, clubs, trips, uniform or appointments […]

[preloadyoutube ytid=1XFI7nxlBNs] (Watch the video summary or read the full article below.) Cyber criminals arguing with each other sounds like good news. One group targeting another. Threats flying back and forth. Even promises to “help” victims caught in the middle. It almost feels like justice. Here’s the reality: There’s only one thing you can rely on cyber criminals for… […]

[preloadyoutube ytid=sbN113TvmkM] (Watch the video summary or read the full article below.) There’s a point where the help desk starts to feel different. Tickets are still being handled and users are getting support, but the pace changes. Volume increases, interruptions become more frequent and the team spends more time reacting than getting ahead. Sound familiar? The workload […]

[preloadyoutube ytid=2dZSKb3ewdE] (Watch the video summary or read the full article below.) If you use Microsoft 365 every day, you’ve probably noticed that Copilot hasn’t stood still. It’s becoming more embedded in the way you use Word, Excel, Outlook and other Microsoft 365 tools. Microsoft groups these larger updates into “waves” – and the latest one feels different. […]

[preloadyoutube ytid=he4-M1MtSYs] (Watch the video summary or read the full article below.) There’s a moment many IT leaders will recognise. Something goes wrong, or starts heading that way, and you step in. You know where to look. You know what needs to happen. You make the call and keep things moving. The issue gets resolved. Everyone moves on. […]