Blog
Your job got bigger when the office got smaller
Hybrid working solved one problem and created another. The technology is in place. Now, the question is who owns the additional responsibility it creates. Even routine issues can involve multiple people, systems and suppliers before they’re resolved. And yet the expectation on IT remains the same…
Excel is getting better at finding answers
Most people think AI in Excel is about formulas and number crunching. It’s starting to learn the way your organisation works. That could mean less time fixing spreadsheets and more time using the information inside them…
The next 3 years of internal IT: What’s changing and what isn’t
The next few years will bring plenty of change for IT. AI will become more established, automation will take on more business processes, and governance will continue to demand attention. And all of that has to fit alongside all your other responsibilities. Our latest guide looks at what the next three years could mean for IT…
The productivity leaks hiding in your organisation
Everyone notices the big technology problems. The internet goes down; your systems stop working and everything grinds to a halt. But smaller frustrations are easier to overlook. A few extra clicks… information that’s harder to find than it should be… they can steal hours from your week. Our latest guide looks at where those hidden productivity leaks…
The operational cost of successful automation
[preloadyoutube ytid=xZ6d73Kw7Fk] (Watch our short video or read the full article below) For years, automation in IT largely meant scripts. You wrote something to remove a repetitive task, save a few minutes or eliminate the risk of human error. A good script became part of the environment and did its job in the background. That still…
AI saves time, but don’t let it replace personality
[preloadyoutube ytid=C_43DNBoPAQ] (Watch our short video or read the full article below) AI is quickly becoming part of everyday working life. A couple of years ago, most conversations were about whether organisations should use it. Now the discussion is about where it can save time. Writing emails, creating content, summarising meetings and helping with enquiries. There are…
AI in IT operations: Useful tool, additional responsibility
AI is helping IT teams work faster. Yet plenty of IT leaders would struggle to say their workload is getting smaller. Every new tool creates decisions, responsibilities and expectations that somebody must manage…
Is your team using AI tools you haven’t approved?
AI may not be the biggest risk in your organisation. It might be the fact that nobody’s talking about it. A lot of businesses and schools are surprised when they discover how quickly new tools find their way into everyday work. And the risks that come with them…
Why vendor conversations take more energy than they should
Do some of your vendor relationships stay in place simply because nobody has had time to step back and review them properly? Renewals arrive. Operational issues take priority. Projects move forward. Before you know it, another year has passed without the bigger conversation happening…
Have your employees become AI “middleware”?
AI was supposed to make work simpler. But in some organisations, people are spending more time stitching systems together than using them. The strange part is, it can still feel productive while it’s happening…