How to Tell If Your Outsourced IT Support Is Delivering
If you’re a business leader or manager, you already know how vital IT is. From keeping systems secure to ensuring your team can work without interruption, IT underpins everything. But if you’re not an IT professional yourself, how do you really know if your outsourced IT partner is giving you the service you need?
The truth is, many organisations don’t realise their IT support is falling short until something goes wrong – whether that’s unexpected downtime, surprise costs, or worse, a cyber-attack.
The Essential Outsourced IT Support Checklist
To help, we’ve put together an Essential Outsourced IT Support Checklist. It’s based on over 20 years of IT audits and highlights the 18 critical services every business should expect from their IT partner.
These include:
- Cyber security expertise to protect against today’s biggest risks
- Proactive monitoring and maintenance to prevent problems before they happen
- Transparent billing so you know exactly what you’re paying for
- Disaster recovery planning to keep you operational if the worst happens
- Strategic IT advice that supports your growth, not just fixes problems
A Simple Way to Score Your Provider
The checklist is designed for non-IT managers, so you don’t need any technical knowledge. Simply go through the points, score your current provider, and see how they measure up in the areas that matter most: security, proactivity, and reliability.
Here’s what your score means:
- 16–18: Excellent — your IT partner is delivering real value.
- 11–15: Average — but there’s plenty of room for improvement.
- 6–10: Below average — your business may be exposed to risk.
- 1–5: Poor — it’s time to rethink your IT support.
Don’t Leave IT to Chance
Your IT provider should be more than a helpdesk. They should be a trusted partner who protects your business, supports your people, and helps you plan for the future.
👉 Download the Essential Outsourced IT Support Checklist and see where your IT support stands today.