Managed IT Services | Breathe Technology

Cambridge: 01223 209920
London:       02035 190124
France:        +33970734570

lucy@breathetechnology.com

Managed IT Services

Breathe Technology is a ‘Best of Breed’ Infrastructure Projects and Managed IT Support Services Provider. We have Offices in Cambridge, London and Sheffield, allowing us to cover most of the UK.

“Breathe Technology understand the importance of technology within education and have helped our school to deploy a secure network that we can rely on. The team are always on the other end of the phone when we need them!” – Andy Walker, IT Director Kimbolton School (http://www.kimbolton.cambs.sch.uk/)

“Breathe Technology have grown the network – and the support we receive – alongside the business over the last few years. It works, and they are always there when we need them. They have proven to be a valuable business partner and we would recommend them to anyone that needs a complete network and support provider.”  – Alan Maggs, Director, Premier Plus Limited (http://www.premierplusltd.co.uk/)

Who do we work for?

We work for Small and Mid-Market Business, and School, Academy Trusts, Colleges, Universities and there relevant administration bodies.

The Education Sector  

  https://breathetechnology.com/it-for-education/

Breathe have become a know name in the education sector work mainly with Academy Trusts, Public Schools, Independent Schools, Colleges and Universities.

We have a proven track record in delivering projects and a Managed IT Support Services approach which is second to none.

From Cyber Security and Safeguarding to Connectivity, Servers, Virtualization, Storage, Network or a complete network re-design or new build. Our team has extensive experience in network audits too…helping you understand what you really have and where the issues are. Always providing recommendations and suggestions for the challenges you face.

The Business Sector   

  https://breathetechnology.com/it-for-business/

As Breathe developed, we evolved into a ‘Best of Breed’ Managed IT Services & Infrastructure provider but with a niche skillset that applied SME but also larger networks found in Mid Market Businesses. We service local business in the UK but also international sites.

We understand that your I.T. should support your business, be cost effective but great. Apart from our experience in buildinging and supporting networks for single or multi site organisations, we have extensive experience in Hybrid Networks, ensuring we leverage the best from on premises or cloud solutions. Another differentiating factor

What makes us the best at what we do?

“It’s a balance of the ultimate skillset and a touch of personal service”

Our  USP’s are:

  1. We offer our customers a ‘more personal service’

It’s all about the relationship and customer experience!

We allocate each of our customers dedicated team.

  • Dedicated Account Manager
  • Dedicated Technical Lead
  • Backup Technical Lead

This means you have a team working for you, that you have a relationship with. You know them and they know you. It’s also the only way to ensure that an engineer takes responsibility and pro-actively supports your organisation.

  1. Your Technical Lead will have the Ultimate Skillset

Each Technical Lead is trained to have the Ultimate ‘All In One’ Skillset.

Breathe use a Technical Mastery Programme internally for Staff Development

The Result?  One point of call for the help you need!

Each Engineer has the following skills:

  • Desktop (Traditional Desktop, VDI, Mobile)
  • Servers & Storage (Including Virtualization)
  • Networks (On Premises, Cloud)
  • Network Security & Safeguarding
  • Connectivity and communications

Support Package Highlights:

The Breathe Easy Package (Our only Package)
  • Dedicated Team (Technical Lead and Account Manager)
  • Level 3 Helpdesk
  • Unlimited Remote Support, Email and Telephone Technical Support within Business Hours.
  • 24/7 Monitoring and Alerting
  • Free after hours ‘Break Fix’ of mission critical systems
  • Site Visits are performed by your ‘Technical Lead’ Engineer (You can choose when and how many visits. This is an optional component)
  • Pro-Active management
  • Cyber Security and Safeguarding Skillset
  • Documentation
  • Site Visit Report after every Visit
  • Monthly Pro-Active Management Report
  • Annual Network MOT, review service
  • Service Level Agreements (SLA’s) on services provided

Benefits of Outsourcing or Managed Services

In short, we become part of your team.

You benefit from the following:

1. Our engineers have an incredible skillset consisting of Desktop, Server, Networks and Security disciplines

2. We bring extensive project experience to the table. We have literally installed hundreds of networks.

3. Breathe ensures your outsourcing service continuety by providing you with a dedicated team. Holidays, Sick Leave or training does not effect your service

4. The services are provided as best value. Rates are very competitive in comparison to our ‘like for like’ outsourcing competitors and it would not be possible to employ the relevant skillsets for less.

5. As Breathe is a Gold Partner to most of our Vendors, we are trained by those vendors. Many of these are specialist skillsets and has a significant cost associated to it.

6. All Project Work, including Hardware, Software and Services can be Financed. Including Public Sector Schools.

7. We offer a price match gaurantee

8. We offer a quote gaurantee. If we price a project, then we will complete the project for that amount. There will be no additional or hidden fee’s

9. The ‘One Stop Shop’ approach for all your ICT needs. Outsourcing your IT means removing the burdon and allowing experts to help you.

10. You are in safe hands. Don’t take our word for it…ask our customers. You are welcome to speak to our many reference sites and we would happily arrange a visit to one of our customer sites.

Managed Services vs. IT Support

Traditionally, Outsourced IT Support consisted of a helpdesk providing what we term as ‘break fix support’ and site visits by an IT Technician or Engineer. The issue with this service was that the customer experience is not particularly great as the guys on the helpdesk see as just another support ticket. Additionally, nobody in the team really takes responsibility for your business or school etc.

It’s impossible for the IT Helpdesk Manager from the support provider to track everything that’s going on at each site and as an example, who ensure that the backups are being done and tested, windows updates take place, the Anti-Virus and Network Security is being managed etc.

This is where this type of models falls down in comparison to having an IT Manager on site. We’re not saying outsourcing or adding an IT Support for your in-house technical team doesn’t work. It’s about how it’s delivered.

This is where the term Managed Services or Managed IT Support comes in. It’s about a more modern pro-active approach, that not only excels from a technical perspective, but ensures a much happier customer relationship. Managed Services Suppliers are sometimes referred to as MSP’s.

Managed Services Pricing is normally calculated as a fixed cost to support the infrastructure and then a support cost per user.

A real-life example of this can be shown in how Breathe Technology work with specific customer types:

Small Business/Start-up or small Company:

  • No internal IT staff, IT responsibility normally falls with the MD, Financial Controller, Finance Director, Operations Director or Office Manager. Basically, a key member of the management team.
  • Breathe assign a dedicated team consisting of an Account Manager and a Technical lead. This ensure that there is a relationship between us and you, our customer. It also ensures that your network is pro-actively managed by your lead which acts as an outsourced IT Manager. The Lead also has what we call the Ultimate skillset. It means they can do Desktop Support, Servers and Storage, Network or Cyber Security, Backup and Disaster Recovery and Cloud Solutions or Infrastructure.
  • As part of the default package, unlimited Remote Support, Telephone and Email Support is provided. 24/7 Monitoring and after hour break fix for mission critical equipment is included at no additional cost. Site Visits are performed as needed and this typically varies and will be scheduled based on what you need. A common scenario is a once a month visit by your lead.
  • All systems are documented and this is shared with you. You own the network…we just look after it. A site visit report is provided after each visit to detail what work has been done.
  • Not many big projects are regularly undertaken, but all hardware/ software supply is provided and installation of the equipment. Basically, a one stop shop.

Mid-Market Business/ Bigger Business:

  • Two scenarios exist in bigger businesses. They either outsource the IT as a strategic decision or they have one or two engineers providing level 1 and level 2 support.
  • In the first scenario, a dedicated Breathe Team will Pro -Actively Manage the Network. The Account Manager takes care of sales and customer service. This Technical Lead Consultant is responsible for the pro-active management element of the network and performing pre-scheduled and structured site visits. Commonly in a bigger business, these site visits take place 1-2 days per week and the staff log calls to the Breathe Helpdesk. However, we don’t offer a level 1 and 2 helpdesk service. Only Level 3 which means that all engineers are on consultant level and able to resolve any issue quickly.
  • Project work is performed by a Breathe Projects Team overseen by the Technical Lead. These projects can be a simple server install or a new office with all infrastructure.
  • Strategic IT Consultancy also becomes relevant here. Typically, a full time IT Director isn’t needed, so outsourcing this function works incredibly well. We call it the ‘Virtual IT Director’. This function helps the Management Team with Planning Projects, IT Consultancy and Advice, Policies and topics like GDPR, ISO 27001 etc.

Enterprise Managed Services:

  • Managed Services for Enterprise Organisations are geared around specialised areas. This could be product specific such as Security. As an example, we manage over 150 Firewalls. Other services would be project related such as the IT Relocations we performed for Yahoo across Europe or setting up of a ‘Spin-Off Company for Nokia Corporation, called IRIS Services’.

Primary School:

  • Primary schools have traditionally been looked after by the county council, that supplied an IT Support Service and certain core ICT Services such as Broadband/internet, a firewall, web filtering or proxy, email (now office 365) and Anti-Virus. As times move on, many primary schools have become academies and are making their own ICT decisions and purchases. Primary school are also growing in size and it means that they have more extensive IT requirements.
  • Our Education ICT managed Services provide a comprehensive ICT Support System for these schools by DBS checked engineers that work in schools specifically.
  • The schools dedicated Account Manager and Technical Lead typically report into the Bursar.
  • Breathe assign a dedicated team consisting of an Account Manager and a Technical lead. This ensure that there is a relationship between us and you, our customer. It also ensures that your network is pro-actively managed by your lead which acts as an outsourced IT Manager. The Lead also has what we call the Ultimate skillset. It means they can do Desktop Support, Servers and Storage, Network or Cyber Security, Safeguarding, Backup and Disaster Recovery and Cloud Solutions or Infrastructure.
  • As part of the default package, unlimited Remote Support, Telephone and Email Support is provided. 24/7 Monitoring and after hour break fix for mission critical equipment is included at no additional cost. Site Visits are performed as needed and this typically varies and will be scheduled based on what you need. A common scenario is a once a month visit by your lead.
  • All systems are documented and this is shared with you. You own the network…we just look after it. A site visit report is provided after each visit to detail what work has been done.
  • Not many big projects are regularly undertaken, but all hardware/ software supply is provided and installation of the equipment. Basically, a one stop shop that offer an education pricing model and support the ‘best value proposition’.

Secondary School/ College:

  • Most Secondary Schools or Colleges typically have some form of an internal ICT Team. This could be a Network Manager, Technician and an Apprentice or variation of these roles.
  • Most would have an IT Support Business that act as an escalation point or level 3 helpdesk and to provide any required project work.
  • A dedicated Breathe Team will Pro -Actively help support the Network. The Account Manager takes care of sales and customer service. This Technical Lead Consultant is responsible for the pro-active management element of the network and performing pre-scheduled and structured site visits. This consultant works closely with the on-site team but they will also have access to the Level 3 Helpdesk.
  • Project work is performed by a Breathe Projects Team overseen by the Technical Lead and the Network Manager. These projects can be a simple server install or a new network.
  • Strategic IT Consultancy also becomes relevant here. Typically, a full time IT Director isn’t needed, so outsourcing this function works incredibly well. We call it the ‘Virtual ICT Director’. This function helps the Management Team with Planning Projects, IT Consultancy and Advice, Policies and topics like GDPR and works closely with the SLT, Business Manager or Finance Director.

 Academy Trust or MAT (Multi-Academy Trust):

  • Academy Trusts have multiple schools and the bigger they become the more of a challenge it becomes to service the schools. This type of organisation is on enterprise level and members of the trust might be in very different geographical locations.
  • In this scenario the Managed Services Organisation typically helps the Trust with engineering resource to help service the academies that are in different locations.
  • A level 3 helpdesk becomes more critical as an escalation point for the internal team.
  • Projects are a key aspect and a great example of this would be Hampton College that now has a single domain and network across all schools with a shared ICT Services infrastructure. This is jointly supported by the internal team and Breathe.
  • Strategic IT Consultancy also becomes relevant here. Typically, a full time IT Director isn’t needed, so outsourcing this function works incredibly well. We call it the ‘Virtual ICT Director’. This function helps the Management Team with Planning Projects, IT Consultancy and Advice, Policies and topics like GDPR and works closely with the SLT, Business Manager or Finance Director. Additionally, Breathe have significant Academy Trust experience and Enterprise experience, helping manage these larger networks.

Breathe Technology LTD has been trading in Cambridge since 2003, providing IT Services to customers nationwide. The Headquarters in based in Girton, Cambridge and other offices are located in London and Sheffield.

We deliver Support:  UK Wide & Some EU Countries

Our Cambs HQ Serves :   London & East Anglia  (including Cambridge, Peterborough, Luton, Bedford, Milton Keynes, Northampton Hertford, Watford, Stevenage, Bishops Stortford, Harlow, Chelmsford, Colchester, Ipswich)

Our Sheffield Office Serves: 50 Miles around Sheffield, covering South Yorkshire.

We provide International IT Outsourcing & Managed Services: Europe Wide (currently in France, Germany,  Austria, Portugal)

If you have a site abroad call us to find out about how we can deliver an efficient and cost effective service is the relevant languages with a UK centralised helpdesk team and EU based site engineers.


Email lucy@breathetechnology.com for references or to visit one of our customer sites.

Alternatively, Chat to us now!

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