Managed IT Support Services
Breathe Technology is a ‘Best of Breed’ Infrastructure Projects and Managed IT Support Services Provider.
We have offices in Cambridge, London, and Sheffield, allowing us to cover most of the UK.
– Alan Maggs, Director, Premier Plus Limited
– Andy Walker, IT Director Kimbolton School
Who do we work for?
We work for SME’s and Mid-Market Businesses, Schools, Academy Trusts, Colleges, Universities, and their relevant administration bodies.
The Education Sector
The Business Sector
So, what is included in Breathe’s Support Service?
The Education Sector
The Business Sector
In short…
We offer a base package that includes everything you and your team could need for remote support.
You receive a dedicated to account manager and access to the service desk, via telephone and email, for instant response.
the bolt-on’s then provide choices of specific skillsets and how much of it you need, allowing you to create the perfect service, tailored for you.
These include functions like your Dedicated Lead Engineer that does visits to you business or school. A pro-Active Maintenance Slot with a report, giving you the peace of mind that your systems are being maintained and you have the evidence!
Options are available for our Cyber security Service, where we implement Breathe’s proven Cyber Security Framework , to help you stay safe.
Finally, if you need some mores strategic support, we have the Virtual IT Director/ CISO role that can help suppirt the leader ship team with higher level strategic and planning, create policy, oversee the team, look after digital transformation or get you through a certification like ISO 27001 or Cyber Essentials
Either way, we have you covered and you are able to design service that works the way you want it to work!
What makes us the best?
“It’s a balance of the ultimate skillset and a touch of personal service”
We offer our customers a ‘more personal service’
It’s all about the relationship and customer experience!
We allocate each of our customers a dedicated team…
- Dedicated Account Manager
- Dedicated Technical Lead
- Backup Technical Lead
This means you have a team working for you, that you have a relationship with. You know them and they know you. It’s also the only way to ensure that an engineer takes responsibility and proactively supports your organisation.
Your Technical Lead will have the Ultimate Skillset
Each Technical Lead is trained to have the Ultimate ‘All In One’ Skillset. Breathe use a Technical Mastery Programme internally for Staff Development
The Result? One point of call for the help you need! Each Engineer has the following skills:
- Desktop (Traditional Desktop, VDI, Mobile)
- Servers & Storage (Including Virtualization)
- Networks (On Premises, Cloud)
- Network Security & Safeguarding
- Connectivity and communications
Support Package Highlights
The Breathe Easy Package (Our only Package)
- Dedicated Team (Technical Lead and Account Manager)
- Service Level Agreements (SLA’s) on services provided
- Level 3 Helpdesk
- 24/7 Monitoring and Alerting
- Free after hours ‘Break Fix’ of mission critical systems
- Site Visits are performed by your ‘Technical Lead’ Engineer (You can choose when and how many visits. This is an optional component)
- Proactive management of IT, not break-fix support
- Unlimited Remote Support, Email and Telephone Technical Support within Business Hours
- Cyber Security and Safeguarding Skillset
- Systems Documentation
- Site Visit Report after every Visit
- Proactive Management Report
- Annual Network MOT, Mini Audit
Why does the support work so well?
Breathe have a very specific support system or process that is proven to work and gives us the ability to tailor what we do for you.
The core behind this, is how each customer is allocated with a dedicated team.
In today’s world, having access to a helpdesk or IT support engineers is not sufficient. You need a team that you have a relationship with and trust.
They know you, your team and systems. It’s the only way to have pro-active support, someone that takes responsibility and you’re able to tailor the approach because someone is trained on your individual support. The beauty of the outsourced model is having the ability to assign the skillsets and relevant amounts of time from the resources to you. Then only paying for what you use.
This ensures that you get the right people and a level of support that is perfect for you.
We deliver Support UK Wide & Some EU Countries
Our Cambridge HQ Serves
London & East Anglia (including Cambridge, Peterborough, Luton, Bedford, Milton Keynes, Northampton, Hertford, Watford, Stevenage, Bishops Stortford, Harlow, Chelmsford, Colchester, Ipswich).
Our Sheffield Office Serves
50 Miles around Sheffield, covering South Yorkshire.
We provide International IT Outsourcing & Managed Services
Europe Wide (currently in France, Germany, Austria, Portugal)
If you have a site abroad call us to find out about how we can deliver an efficient and cost effective service in the relevant languages with a UK centralised helpdesk team and EU based site engineers.
It’s all about trusted partnerships
Benefits of Outsourcing or Managed Services
In short, we become part of your team. You benefit from the following:
- Managed Services can be flexible…the two most common scenarios are supporting your existing IT Team, either as an escalation point or for specific skillsets such as Networking or Security or providing all the IT if you don’t have an IT Team in-house
- Our engineers have an incredible skillset consisting of Desktop, Server, Networks and Security disciplines.
- We bring extensive project experience to the table. We have installed hundreds of networks.
- Breathe ensures your outsourcing service continuity by providing you with a dedicated team. Holidays, Sick Leave or training do not affect your service.
- The services provided are best value. Rates are very competitive in comparison to our ‘like for like’ outsourcing competitors and it would not be possible to employ the relevant skillsets for less.
- As Breathe is a Gold Partner to most of our Vendors, we are trained by those vendors. Many of these are specialist skillsets and have significant costs associated with them.
- All Project Work, including Hardware, Software and Services can be financed, including Public Sector Schools.
- We offer a price match guarantee.
- We offer a quote guarantee. If we price a project, then we will complete the project for that amount. There are no additional or hidden fees.
- For Businesses or Schools without in-house IT Support, we can provide a ‘One Stop Shop’ approach for all your ICT needs. Outsourcing your IT means removing the burden and allowing experts to help you.
- You are in safe hands. Don’t take our word for it… ask our customers. You are welcome to speak to our many reference sites and we would happily arrange a visit to one of our customer sites
What are the next steps?
- Talk to us! Please give us a call, email address or live chat manned by qualified Technical Account Managers.
- We would be more than happy to visit you for a no obligation meeting, or alternatively come and pay us a visit to see who we are.
- If you did want to move your support, we can take the burden away by helping you migrate service providers and ensuring that you get all your documentation and licenses.
- Many new customers choose to do a network audit at this stage, so we know exactly what you have, where the issues are so we can create a great plan to get things rolling. Click here to see more about our audits.
Email lucy@breathetechnology.com for references or to visit one of our customer sites.
Alternatively, chat to us now!
5 Easy Steps To Achieving IT Bliss
The Team at Breathe are friendly, knowledgeable and keen to meet you.
The first step in getting your IT in a great place, is to book a free consultation.
We’ll make the process from start to finish as hassle free as possible.
Give us a call today?
