Cambridge : 01223 209920

London : 08456 219920

Managed Service for Education

Request a Quick Quote          Request Free Info Pack

 

Breathe Technology is an experienced Managed Service provider with a strong Education Strategy. Our technical skillset and managed services are specifically tailored to provide a comprehensive solution and highly personal service to our school or college customers.

 

Order your free Information Pack or call 01223 20 99 20 for a no obligation visit to discuss your Education IT support needs, and take advantage of a 50% Discount on our Network Audit.

 Benefits of Breathe Technology’s IT Managed Services

      • Access to experienced Account & Technical Managers 
        Our Dedicated team with the experience and expertise to understand your specific education IT challenges and communicate in plain English to provide guidance and strategic direction, as well as managing issues on a day-to-day basis
      • Proactive Support Not just break fix, and we provide documentation and reports showing what is being done for you. You will always have visibility.
      • Service Level Agreements Our projects are UK wide but our managed support sites are local, and we provide SLA’s. This means your support will be structured and responsive, and we can be on site quickly if you need us or in the event of an emergency.
      • High level vendor accreditations We are in strategic partnerships with world leading vendors including Microsoft, SonicWall, Citrix, NComputing, Avira, HP, Dell, Unitrends and more. This means we get competetive pricing, we are trained by the vendor itself and we have strong relationships with their technical teams to ensure we can escalate or get support when needed.
      • Financing All our hardware, software and labour during project work can be financed, and we understand how this works in the Education sector.  State schools are only allowed to enter into Operating Leases, not loans and therefore Hire Purchase arrangements or Finance Leases are not compliant. However we have a tailored rental solution for the education sector which is compliant with education legislation, and allows you to keep the equipment to the end of its life if desired. We have over 10 years’ experience delivering and financing cost effective ICT solutions to our education sector clients.

We realise that you may already have an I.T. Support company in place…but believe that we are better…

Apart from the fact that we have been designing, building and supporting Networks for the education sector for over 13 years, we have a different way of working than most other I.T. companies and we have a tailored support service specifically for schools and academies.

We currently work for many schools, colleges, academies and universities including:

  1. St John Fisher Catholic High School
  2. Hampton Academies Trust
  3. Kimbolton School
  4. Oundle School
  5. Ashcroft Technology Academy
  6. Bungay High School
  7. Ashcroft Technology Academy
  8. Cambridge University

And many more…

We provide you with a more personal and efficient service by giving you a dedicated team with direct contact numbers! (Technical and Account Management). So they know you and your network . We can supplement and support your existing internal team as a point of escalation and supporting specific products such as firewalls, server virtualization or we can place someone full time on site.

The typical team setup for a school or college is as follows:
  • Lead Technical Consultant (Min 5 years experience, Desktop, Networks, Servers and Security skillset)
  • Backup Technical Consultant to ensure continuity of service
  • Account Manager for customer service and daily sales queries
  • Access to the level 3 Helpdesk for escalation or questions
  • Optional, Virtual ICT Director to help with strategic issues such as policies and procedures, projects, budgeting and refresh planning

About your team:

We allocate you with a dedicated team and we become part of yours. Our team is highly trained…and the consultants have a full skillset including Desktop, Networks, Server and Network Security. Additionally we train them, look after the HR element and remove all complexity for you as the customer. This means you end up with a great team for a lower cost than a single IT Network Manager

  • Your Lead Technical consultant will have an amazing skillset. No more Level 1, Level 2 or Level 3 Helpdesk calls…your tech lead will be trained in Desktop Support, Networks, Servers and Network Security. When you call, the issue will be in resolved by an expert.
  • The backup Tech Consultant will ensure continuity of service when your lead goes on holiday…and then there is a level 3 helpdesk.
  • All contracts have Unlimited Remote Support, Telephone and Email Support, and yes, we believe in pre scheduled and structured visits…which can be added as per your requirements. Some customers have them monthly, weekly etc.
  • Systems monitoring and alerting is obviously 24/7…
  • The virtual ICT Director functions provides the business manager or finance director with all the strategic help they may need. We very quickly realised that there is a real requirement for a strategic person…but not fulltime.

How the support works:

Unlimited Quick Access Remote Support

Email and Telephone Support. No limits on your support and a flat fee. No hidden charges.

Access to the level 3 Helpdesk for escalation and advice 24/7 System Monitoring and alerting – Servers and Core Network Equipment System Documentation & Reports – reporting that makes sense and gives only valuable info. Website Hosting (Valid for the duration of the support contract) Hosting of the Offsite Backup/ DR Storage if required

Service Level Agreements (SLA’s) on services provided Pro Active Management of the network – we don’t wait for it to break and we provide reports on the work done like checking your firewalls, Servers, Network and backup Break Fix Support when something does break Scheduled Account Management Meetings to ensure we look after you Annual Network Audit and Strategy Meetings, so we support your plans and business growth Scheduled Site Visits based on your requirements. This can be adjusted to suit your needs and budget.  

Monthly meetings with your Virtual ICT Director and an allocation of working time depending on the help you need most.

And, this is why we are better….

We would love to meet you and to come and see your school or college. Please email lucy@breathetechnology.com  or call 01223209920.

Alternatively click on the quick quote button above for a free estimate.

 

Standard Features of the Managed Support Service

The contracted hours are based on Business Hours for Technical Support. The Technical
Support Consultants, Account Manager and Helpdesk will be accessible during Monday to
Friday, 9:00am to 17:30pm. After hours monitoring and mission critical support is included to support the network…

1. Dedicated Team with direct contact information, for a more personal support experience.
2. Access to the level 3 Helpdesk (Business Hours 09/:30-17:30)
3. Unlimited Remote, Email and Telephone Support (No limits on your support)
4. 24/7 System Monitoring and alerting – Servers and Core Network Equipment
5. System Documentation & Reports – reporting that makes sense and gives only valuable info
6. Website Hosting (Valid for the duration of the support contract)
7. Hosting of the Offsite Backup/ DR Storage
8. Service Level Agreements (SLA’s) on services provided
9. Pro Active Management of the network – we don’t wait for it to break
10. Break Fix Support when something does break
11. Monthly Account Management Meetings to ensure we look after you
12. Annual Network Audit and Strategy Meetings
13. Scheduled Site Visits based on your requirements. This can be adjusted to suit your needs and budget

 


Call 01223 20 99 20 or email lucy@breathetechnology.com